Patient Info

Appointments

Patients are seen daily on an appointment only basis. Please call our office during regular office hours to schedule an appointment. Walk-ins are not accepted. Please keep in mind that patient emergencies do occur. We make every attempt to have you be seen at your scheduled appointment time but unexpected delays can occur. We appreciate your patience.

Prescription Refills

If your prescription has expired then most likely you are due for an office visit. We will only renew prescriptions if a patient has been seen for that medical condition within the past six months and make appropriate blood work done. If the patient has not had an office visit in that period of time then an office visit will need to be scheduled in order to validate the need for the medication. We are sorry but we cannot call in prescriptions for a patient after the office visit nor are we able to fax the prescription to the pharmacy or mail order companies.

After Hours/Emergencies

For life threatening emergencies call "911" or proceed to the nearest emergency department. Please call our office number (703) 255-6010 for urgent after-hours medical concerns. Once you reach the prompts, choose the emergency message option (2) and leave your message along with your telephone number on call. If you have not received a return phone call within 30 minutes then call the 7-255-6010 again and have the doctor re-paged. Prescriptions and prescription refills will be addressed during regular business hours only and will not be addressed by the answering service.

Cancellation Policy

Your appointment reserves a specific time for you. If you are not able to make the appointment you need to contact our office 24 hours in advance. After that time a fee will be assessed to your account. If you have an early morning appointment and need to cancel, please call the answering service and leave the message on the office voice mail. A cancelled regular or urgent appointment constitutes a $25 fee and a well woman examination or physical examination results in a $50 cancellation fee.

Referrals

For those plans requiring referrals to specialty physicians, you must first receive authorization from your provider who is your designated primary care provider (PCP). To request a referral, please call the office at (703) 255-6010. If you have not been seen by your PCP within the past six months for the condition necessitating the referral, you will need to schedule an office visit prior to receiving the referral. We need at least 72 hours prior to your appointment to complete the referral process.

Inclement Weather

If the weather conditions are questionable, please contact the office to verify the status of your appointment. We change the Message on the Answering Machine if we are unable to open the office due to Inclement Weather.

Where do I get my lab tests done?

While you're in the office information can be obtained regarding convenient labs in your area.

Where do I get radiology tests done?

While you're in the office information can be obtained regarding convenient labs in your area.

How do I get my test results?

We mail results to the address provided. please be sure to update any changes in Address / Phone#.

What do I need to bring to my appointment?

Please bring your insurance card, photo id and any medical records you have that may be relevant to your visit. If you are a new patient you must also bring with you a completed set of registration forms. Our registration forms can be downloaded and printed by clicking on the "New Patients" link.

During your visit, please be sure to let us know if there are any changes to address, phone numbers, insurance or employer information. This is very important to reduce any confusion regarding billing issues.

Insurance Copays and Referrals

Patients are responsible to understand their insurance plan and what it covers. Patients are expected to pay all co-pays at the time of service. If you need a referral from Capital Area Internal Medicine for a specialist, x-rays or other procedures, the usual processing time is 5 business days. If the medical provider determines referral is for an urgent medical condition, the referral will be done immediately.

Other Services

In order to better serve our patient's medical needs, Capital Area Internal Medicine provides certain additional services that are not covered under the terms of your health plan. These services include Completion of health Forms, Obtaining copies of medical records and telephone visits. Unfortunately, these services are not normally reimbursed by your insurance while they impose a burden on our staff, which necessitates that we charge for the same. The front desk will inform you of the fees that will be charged. Capital Area Internal Medicine reserves the right to periodically modify the charges for these services. A current schedule of services and charges is available from our offices.